Terms & Conditions
Part 1: Terms of use
1. INFORMATION ABOUT OUR TERMS OF USE
These terms of use ('Terms') establish guidelines for utilizing the More Trees platform ('Platform'). By accessing the Platform, you acknowledge acceptance of these Terms and agree to comply with them. Failure to agree means you must not access or use the Platform. Please read carefully and retain a copy, as the company may update these Terms periodically. Direct inquiries to the provided contact information.
2. WHO WE ARE AND HOW TO CONTACT US
Who we are
THG More Trees is operated by Eco Credits Limited (trading as THG More Trees or More Trees). The company is registered in England and Wales under company number 12933421, with registered and trading offices at Icon 1, 7-9 Sunbank Lane, Ringway, Altrincham, United Kingdom, WA15 0AF.
How can I contact you?
Contact the customer services team at info@moretrees.eco. For complaints regarding offensive or defamatory material, provide full details of your complaint and the materials in question to the same email address.
3. OTHER TERMS THAT MAY APPLY TO YOU
Are there any other terms which apply when I use the Platform?
These Terms reference additional terms applying to Platform use:
- Privacy Policy (detailed in section 8)
- Cookie Policy (addressing cookies on the More Trees website)
Are there any other terms which could apply to me?
Terms and Conditions of Sale also apply to service transactions conducted through the Platform.
4. WE MAY MAKE CHANGES TO THESE TERMS
Our right to make changes to the Terms
The company may update Terms periodically, providing reasonable notice via website announcement or email.
When will the changes apply?
Changes apply after notification is provided.
What should I do if I don't want to accept the changes?
If unwilling to accept new terms, discontinue Platform use. Continued use after changes take effect indicates acceptance of revised terms.
5. WE MAY MAKE CHANGES TO THE PLATFORM
The Platform may be updated periodically with reasonable notice provided for major changes.
6. USE OF THE PLATFORM
You must keep your account details safe
Platform access requires registration and acceptance of these Terms. The Profile page allows registered members to review and modify profile information. Users are responsible for maintaining confidential login credentials and ensuring accuracy of registration information. Any changes to provided details must be updated on the Platform.
We may disable access to your account
The company reserves the right to disable user identification codes or passwords if Terms compliance is questionable.
Your use of the Platform
The Platform must be used for lawful purposes only in compliance with applicable laws. Users may retrieve, display on screen, store electronically on disk (not network-connected storage), or print single copies for personal, non-commercial use only. Reproduction, modification, copying, distribution, or commercial use of Platform materials is prohibited. Authors must be acknowledged.
What can't I do?
Users must not knowingly upload or transmit viruses, Trojans, worms, logic bombs, defamatory content, or attempt unauthorized access to the Platform, servers, or databases. Denial-of-service attacks are prohibited.
Such breaches constitute criminal offences under the Computer Misuse Act 1990, which the company will report to law enforcement with full cooperation including identity disclosure. Rights to use the Platform immediately cease upon such breach.
We are not responsible for viruses or other harmful material
The company is not liable for loss or damage from distributed denial-of-service attacks, viruses, or harmful material infecting user equipment, programs, data, or proprietary material through Platform use or downloaded content.
We may monitor your use of the Platform
The company may disclose information to law enforcement as reasonably necessary or required by law. While no monitoring obligation exists, the company reserves monitoring rights for Platform operation, Terms compliance, or legal compliance. The company reserves the right to remove or disable access to content deemed in violation of these Terms or harmful to the Platform.
7. UPLOADING CONTENT TO OUR PLATFORM
When posting content, users warrant they own or control all content rights, the content is accurate, and use will not injure any person or entity (including non-defamatory status). Users agree to indemnify the company for third-party claims resulting from breach of this section.
Your rights in the content which you post to our Platform
Uploaded content is considered non-confidential and non-proprietary. Users retain ownership rights but grant the company and sub-licensees license to use, copy, modify, adapt, distribute, and make content available to third parties.
Users waive the right to be identified as authors and the right to object to derogatory treatment of content.
We may disclose your identity to third parties in certain circumstances
The company may disclose user identity to third parties claiming content violations of intellectual property or privacy rights.
We may remove your content
Non-compliant content may be removed at the company's discretion.
Rights you are giving us to use content uploaded by you to our Platform
Uploading content grants the company a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute, and display such content worldwide in any media. The company and sub-licensees gain rights to use the associated name.
Users agree to execute necessary documents to effectuate these rights fully.
8. HOW WE USE YOUR PERSONAL INFORMATION
Personal information is treated confidentially and used according to the Privacy Policy. By using the Platform, users consent to processing and warrant data accuracy. Users authorize information transmission to obtain third-party information, including debit/credit card numbers or credit reports, for identity authentication, card validation, initial authorization, and transaction authorization.
9. OUR INTELLECTUAL PROPERTY RIGHTS IN OUR PLATFORM
Our intellectual property rights in the Platform and its content
The company or licensors own all intellectual property rights in the Platform and published materials, including brand names and trademarks. All rights are reserved. Nothing in these Terms grants ownership or rights in such intellectual property or contained data.
Users cannot use company intellectual property without approval, except as expressly permitted in section 6.
10. WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES WHICH WE LINK TO
The Platform may include third-party website links for information purposes only. Such links do not indicate company approval. The company has no control over external content and accepts no responsibility for availability, suitability, or content of linked websites or contained views.
The company is not liable for privacy practices, content, or damage allegedly caused by linked website use.
11. DO NOT RELY ON INFORMATION ON OUR PLATFORM
Platform content provides general information only and is not intended as advice to rely upon. Although reasonable efforts maintain current information, the company makes no representations, warranties, or guarantees regarding accuracy, completeness, or timeliness. Identified inaccuracies will be corrected promptly.
12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
The company does not exclude or limit liability unlawfully, including for death or personal injury from negligence or fraud.
For free Platform access, the company is not responsible (per section 12.1) for loss or damage from equipment incompatibility, technical problems, unsuitability, unreliability, or inaccuracy, or Platform failure to meet requirements.
The Platform is provided "as is" and "as available" without representations or endorsements. The company makes no warranties and cannot guarantee security or privacy. Users bear internet-related risks.
13. OUR RIGHTS IF YOU BREACH THESE TERMS
Illegal or unauthorized Platform use or Terms non-compliance may result in temporary or permanent registration removal and Platform access revocation.
14. WE MAY SUSPEND OR WITHDRAW OUR PLATFORM
The company may suspend or withdraw all or part of the Platform for business or operational reasons, providing reasonable notice.
15. NOBODY ELSE HAS RIGHTS UNDER THESE TERMS
Only the user and company can enforce these Terms. No other person is entitled to enforcement.
16. WHAT HAPPENS IF PARTS OF THESE TERMS BECOME INVALID?
If any Terms provision is deemed unlawful, void, or unenforceable, it is severable and does not affect remaining provisions' validity.
17. EVEN IF WE DELAY ENFORCING THESE TERMS, WE CAN STILL ENFORCE THEM LATER
Company delay or failure in exercising rights or rights waiver does not limit future enforcement.
18. WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?
These Terms are governed by England and Wales law. English courts decide disputes, except Northern Ireland or Scottish residents may also bring proceedings in their respective jurisdictions.
Part 2: General terms and conditions of sale
1. INFORMATION ABOUT THESE TERMS
Why these Terms are important
These terms and conditions ('Terms of Sale') establish terms applying to Eco Credits Limited's service sales via www.moretrees.eco and https://platform.moretrees.eco ('Platform'). They affect your rights and liabilities and provide essential information about the company, service provision, contract changes or termination, problem resolution, and other important matters.
Print a copy for future reference as the company will not file copies for specific orders.
2. WHO WE ARE AND HOW TO CONTACT US
Who we are
Eco Credits Limited operates as More Trees.
The company is registered in England and Wales under company number 12933421, with registered offices at Icon 1, 7-9 Sunbank Lane, Ringway, Altrincham, United Kingdom, WA15 0AF.
How to contact us
Contact customer services at info@moretrees.eco.
How can I contact you if I have a complaint?
The company strives for positive customer experiences and welcomes feedback. For queries, complaints, or problems with services, contact customer services via your account with full complaint details.
3. OTHER TERMS THAT MAY APPLY TO YOU
These Terms of Sale reference additional applicable terms:
- Privacy Policy (detailed in section 5)
- Cookie Policy (addressing Platform cookies)
4. YOUR STATUS
Confirmation of your status
By placing an order, you confirm legal capability for binding contracts, age of at least 16 years, truthfulness and accuracy of registration personal information, and non-impersonation.
Do I need to notify you of any changes to my personal information and confirmation?
Immediately notify the company of any personal information changes via info@moretrees.eco.
5. HOW WE USE YOUR PERSONAL INFORMATION
Personal information is treated confidentially according to the Privacy Policy. Platform use constitutes consent to processing with warranty of data accuracy.
You must input personal details for identification, including name, email, addresses, and payment information. This information is held in accordance with Data Commissioner's office registration.
You authorize information transmission to obtain third-party information, including debit/credit card numbers or credit reports, for identity authentication, card validation, initial authorization, and individual transaction authorization.
6. PROTECTING YOUR SECURITY
How we validate your payment
To ensure unauthorized card use prevention, the company validates provided name, address, and personal information against third-party databases.
Internet fraud is taken seriously. With increasing fraudulent transactions, thorough order checking occurs using supplied information. You may be contacted for additional security checks requiring cooperation. Fraudulent transactions are reported to authorities.
Acceptance of these Terms of Sale constitutes consent to security checks. Personal information may be disclosed to registered Credit Reference Agencies for identity confirmation purposes only. A credit check does not occur and credit rating remains unaffected. All information is treated securely per the Data Protection Act 2018.
7. OUR RIGHT TO MAKE CHANGES
The company may make minor service changes without notification for legal compliance or technical improvements without affecting service use.
The company may make reasonable service or Terms of Sale changes with notification. You have the right to contact the company to end the contract before changes take effect and receive refunds for unprovided paid services.
8. OUR CONTRACT WITH YOU
How to place an order with us
The Platform guides users through ordering.
Before submitting your order to us, review and amend it. Ensure careful order review and complete Terms of Sale reading before submission. Request clarification if uncertain.
How we accept your order
Order acceptance occurs via email confirmation ('Order Confirmation'), creating a contract between the parties.
Automated order acknowledgements do not constitute acceptance.
What will the contract cover?
The contract covers only services confirmed in the Order Confirmation.
Can I make changes to orders accepted by you?
Pre-submission review and change opportunities are provided. Careful order checking before submission is essential as post-submission changes are not permitted.
9. DELIVERY
Delivery times
Services are performed or made available within Platform-specified or submitted-order timeframes.
Trees shall be planted within 19 months of payment receipt.
The company endeavors to plant trees in specified locations but reserves rights to determine sites, locations, and tree types if specified options become unavailable.
10. PRICE AND PAYMENT
Prices and other charges
All Platform prices include current VAT (where applicable) and are correct at entry time. The company reserves pricing change rights at any time without notice, except for orders with sent Order Confirmations.
When and how you pay
Payment is accepted via major credit or debit cards, with debiting and clearing upon goods dispatch or service provision. Bank transfer payment is available for Platform credit purchases.
You confirm that the payment card or PayPal account is yours. All cardholders are subject to validation checks and issuer authorization. If payment authorization is refused, the company is not liable for service performance delays.
If credit or debit card payment fails, the company reserves reprocessing rights within 48 hours. Unsuccessful payment triggers at least 48 hours' advance email notice before further reprocessing. Order cancellation in advance prevents reprocessing.
Credits
Purchased Platform credits unused for tree planting within 12 months of purchase automatically fund tree planting at company-selected sites.
Discount codes
The company permits discount code use strictly per issuance terms, which may include eligibility requirements and maximum order values.
Familiarize yourself with discount code terms before ordering. The company reserves rights to reject or cancel non-compliant orders even if charged. Discount code terms prevail in case of inconsistency with these Terms of Sale.
Discount code terms copies are available via info@moretrees.eco.
Subscription Plans
You may subscribe to subscription plans through the Platform. Subscription constitutes acknowledgment of Terms of Sale acceptance. The subscription plan includes initial charges followed by recurring periodic charges as you agree.
Subscription acknowledgment means you accept recurring charges before cancellation.
Periodic charges (monthly or yearly, as selected) are submitted without further authorization until opt-out through your Account Dashboard's Subscription page.
Initial order payment occurs at checkout. Subsequent payments are determined by prior subscription order dispatch dates. Service pricing is as stated at processing time (meaning price may vary during subscription). VAT or sales tax is included unless stated otherwise.
Each subscription order is a single sales contract. Your statutory rights and these Terms of Sale rights apply to subscription services.
All orders are subject to availability. If subscribed location, site, and tree type are unavailable, the company determines suitable alternatives. Alternative service charges are at alternative service prices (potentially higher than subscribed service prices). Prompt notification occurs if subscription order location, site, and/or tree changes (including price impact details) ("Notice of Changes"). Non-acceptance of Notice of Changes changes allows cancellation. Subscription cancellation within 14 days of Notice of Changes results in refunds for price differences between increased and original subscription prices.
Subscription service discounts may be available. Initial and recurring subscription order discount levels may differ. Subscription discounts are clearly stated at commencement. Special offers do not apply atop subscription discounts except for spend threshold meetings.
The company reserves rights to cancel subscriptions at absolute discretion anytime without reason.
11. REFERRAL SCHEME
Not currently in use.
12. YOUR RIGHTS TO END THE CONTRACT
You may always end your contract. End-of-contract rights depend on service performance and termination timing:
- If ending because of company action or stated intention, see section 12.2
- In all other cases (no company fault, no mind-change right), see section 12.3
Ending the contract because of something we have done or are going to do
Per sections 10.5 and 10.6, ending for specified reasons results in immediate contract termination and full refunds for unused credits funding tree planting plus potential compensation. Reasons include:
- Company-disclosed service or Terms changes you disagree with (section 7.2)
- Risk of substantial supply delay from external events (see section 16)
- Company suspension of service supplies for technical reasons or notification of planned suspension for 28+ days
You receive full refunds for advance payments for services not performed.
13. CANCELLING IF YOU CHANGE YOUR MIND
How long have I got to change my mind?
Consumer purchasers (private use, non-business) have 14-day cancellation rights for any reason ('cooling off period').
The 14-day period begins after the day the company emails order acceptance and/or issues credit.
How to let us know if you change your mind
Use the model cancellation form by contacting info@moretrees.eco.
There are circumstances where you may lose your right to cancel
Legal cancellation rights may be lost if the company completes tree planting funded by you.
Refunds
Refunds are issued within 14 days from: if no Order Confirmation issued or credit not provided, the day you inform the company of cancellation desire.
If complete tree planting funding is impossible, unused funds are returned unless otherwise directed.
Refunds use the original payment method unless different methods are specifically requested.
14. OUR RIGHTS TO END THE CONTRACT
We may end the contract if you break it
The company may end service contracts by written notice if:
- Payment is not made when due and remains unpaid 21 days after company payment due reminders
- Required information for service provision is not provided within reasonable timeframes
You must compensate us if you break the contract
Contract breach termination results in refunds for advance payments for unprovided services less reasonable compensation deductions for net breach-related costs.
We may withdraw the service
The company may notify service supply cessation with 28+ days' advance notice, refunding advance payments for unprovided services.
15. OUR RESPONSIBILITY FOR LOSS AND DAMAGE SUFFERED BY YOU
The company does not exclude or limit liability unlawfully, including for death or personal injury from negligence or fraud.
We are not responsible for loss which is not foreseeable
Terms of Sale non-compliance liability is limited to foreseeable result losses. Foreseeable loss is obvious breach/negligence consequence or breach/contract creation contemplation.
The company takes reasonable care to secure order and payment details. Absent negligence, the company is not liable for loss from third-party unauthorized data access.
Your rights as a consumer
Nothing in these Terms of Sale excludes or limits consumer rights. Local Citizens' Advice Bureaus or Trading Standards Offices provide additional information.
16. EVENTS OUTSIDE OF OUR CONTROL
The company is not responsible for obligation failures or delays resulting from uncontrollable events, including power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, subsidence, terrorism or war, governmental action, pandemics, or other disasters.
If obligation performance is delayed or fails from uncontrollable events, the company contacts you promptly with updates and minimizes delay effects. Substantial delay risk allows you to contact the company to end the contract and receive refunds for purchased but unreceived goods.
17. WE MAY TRANSFER THESE TERMS TO SOMEONE ELSE
The company may transfer rights and obligations to another organization with written notification ensuring transfer does not affect your rights.
18. YOU MAY ONLY TRANSFER THESE TERMS AND CONDITIONS IF WE AGREE
You may only transfer rights and obligations with written company agreement.
19. NOBODY ELSE HAS RIGHTS UNDER THESE TERMS
Only you and the company can enforce these Terms of Sale. Nothing grants third parties enforceable benefits or action rights against the company, precluding third-party enforcement.
20. INVALID PARTS OF THESE TERMS
If any Terms of Sale provision is deemed unlawful, void, or unenforceable, it is severable without affecting remaining provisions' validity.
21. EVEN IF WE DELAY IN ENFORCING THESE TERMS, WE CAN STILL ENFORCE THEM LATER
Company delay or failure in exercising rights or rights waiver does not limit future enforcement.
22. WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES AND WHERE YOU CAN BRING PROCEEDINGS?
These Terms of Sale are governed by England and Wales law. English courts decide disputes, except Northern Ireland or Scottish residents may also bring proceedings in their respective jurisdictions.
Last updated: 7th February, 2025