Privacy Policy
These terms and conditions were last updated on 18 June 2021.
THG More Trees Privacy Policy
"THG More Trees is committed to protecting our customer's privacy."
The Hut.com Limited ("THG", "we" or "us") is the data controller of personal data collected via THG More Trees and any associated App (the "Site").
1. What personal data do we collect about you?
We collect personal data when you provide it directly and through Site usage, including:
- Information provided when using the Site (name, contact details, gender, account profile data)
- Transaction and billing information from purchases (credit/debit card details, order information)
- Records of interactions with us (customer service contacts, social media engagement)
- Competition or survey participation information
- Information collected automatically via cookies and tracking technologies (pages viewed, email link clicks, device information)
- Location data when consent is given
2. What do we use this personal data for?
Uses include:
- Fulfilling orders and maintaining online accounts
- Managing and responding to customer queries and complaints
- Personalizing the Site based on account information, purchase history, and browsing activity
- Improving and maintaining the Site and monitoring usage
- Online chat function communication
- Market research and service feedback requests
- Sending marketing messages and targeted advertising with consent
- Security and fraud investigation
- Complying with legal and regulatory obligations
Legal basis for processing:
- Performance of contracts with you
- Your consent
- Legitimate interests as an e-commerce provider
3. Marketing
"We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post."
Marketing messages may be tailored based on browsing or purchase activity. You can change preferences by contacting us, clicking unsubscribe links in emails, or updating account settings. Service messages (order confirmations, legal rights information) may continue even after unsubscribing.
Ads may appear on third-party websites using cookies tracking your web activity. Social media ads may result from demographic matching or email sharing with social networks. Adjust cookie and privacy settings on your browser to opt out of tailored ads.
4. Who do we share this personal data with?
Personal data is shared with:
- Other group companies necessary for Site operation
- Suppliers and service providers (payment processors)
- Professional and legal advisors
- Fraud prevention and detection third parties
- Law enforcement or government authorities for fraud reporting or lawful requests
- Potential buyers in business asset sales (with reasonable attempts to bind them to this Privacy Policy)
- Where you consent or are legally permitted
5. Storage and Retention
Service providers operate globally, so personal data may be processed outside Europe in countries with potentially fewer legal protections. International transfers outside the European Economic Area include appropriate safeguards, particularly EU standard contractual clauses.
Personal data is retained as long as needed for stated purposes. Retention periods vary depending on interactions—purchase records are kept for invoicing, tax, and warranty purposes; complaint correspondence is retained for legal protection. Deleted when no longer needed. Email addresses of marketing unsubscribes are retained to prevent future marketing emails.
6. Security
"This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access."
The Site employs secure methods for credit and debit card transaction protection using SSL encryption for data in transit. However, security and integrity of transmitted information cannot be guaranteed.
7. Children
The Site is not intended for children under 18 and does not knowingly collect personal data from minors under 18.
8. Cookies
The Site uses cookies and similar technologies for functionality, performance measurement, and targeted advertising delivery. See the Cookie Policy for detailed information and cookie setting amendments.
9. Your rights
You have rights including access, portability, correction, and erasure of personal data, and can object to certain uses including marketing. Limitations exist; requests may not always be compliant. Contact us using provided details below or contact your local data protection supervisory authority.
10. Contact Us
Telephone: 01618131487
Email: customer.experience@thehutgroup.com
Address: Customer Services, 5th Floor, Voyager House Chicago Avenue, Manchester Airport, Manchester, England, M90 3DQ
YOUR CALIFORNIA PRIVACY RIGHTS
Consumers in California have additional rights under the California Consumer Privacy Act ("CCPA").
Collection and Use of Personal Data:
In the preceding 12 months, collected categories include: identifiers (name, contact information), commercial information (products purchased or returned), internet/electronic network activity information (browsing behavior), geolocation data, audio information (customer support call recordings), and inferences based on collected personal data. See sections above for details.
Disclosure of Personal Data:
In the preceding 12 months, listed personal data categories were disclosed to third parties for business purposes. See section 4 above for details.
Sale of Personal Data:
"We do not, and will not, sell your identifying information such as your name, email address, phone number or postal address."
Cookies and mobile advertising identifiers are shared with advertising partners for targeted advertising as described in Marketing and Cookies sections. Opt out following instructions in the Marketing section above.
Your Rights:
Subject to limitations, you can request: information about personal data categories and specific pieces collected and disclosed for business purposes in the last 12 months; deletion of personal data; and cessation of personal data sales.
Contact: Email customer.experience@thehutgroup.com or call +44 01618131487
Verification occurs by requesting information related to your account or recent interactions. Authorized agents may submit requests with power of attorney or valid written authority. No discrimination occurs for rights exercise under CCPA.